FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Do you provide sample before I place the order?

Yes, samples are available, please pay for the sample and freight charges by yourself.

Do you provide customized service?

Yes, we provide OEM service. We can customize logo and packaging according to your requirement. The customized MOQ is based on 1000pcs and is free.

What's your warranty of your products?

We provide 2 years warranty for all products.

Can emergency light and exit sign be used in damp location?

Yes, they can be used in damp location, but not wet.

As for emergency light and exit sign, do you provide accessories?

Yes, we provide screws, hardware, snap fits and canopies for exit signs. And for emergency light, screws are included.

Is it difficult to install emergency light and exit sign?

No, it is very easy, just 3 mins. If you don't know how to install, pls freely contact us. We will send you instruction manual.

What certificate do you have?

Our products are approved by UL, CSA, SAA, CB, CE, UAE-COC, TUV-CB etc.

What's your delivery time?

The delivery time estimates 30-35 days after receiving deposit payment.

What's your payment terms?

As for samples, we would suggest you pay through Paypal. As for formal order, we support T/T 50% deposit payment advance and 50% balance payment before shipment.

What’s your transportation methods?

We could provide shipping by sea, air, express etc. It’s depend on customer’s requirements.

Do you offer volume discount?

Yes, we could provide discount if order quantities over 500pcs.

Does the filter of air purifier need to be replaced after using for a regular time?

Yes, it need to be replaced every 6 to 12 months.

Do you offer additional products not shown on your website?

Yes, we do. If you need other items, please let us know. We would like to quote for your reference.

How does sensor light work automatically?

This light automatically turns on when it detects motion from up to 26 feet away. As well as turns off automatically after 20 seconds of no motion.

What's the fastest way I can contact you?

Whatsapp/Wechat: 008615338769965/008618927403141

E-mail: ck12@szchinaok.com/ck9@szchinaok.com

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