Do you provide sample before I place the order?

Yes, samples are available, please pay for the sample and freight charges by yourself.

Do you provide customized service?

Yes, we provide OEM service. We can customize logo and packaging according to your requirement. The customized MOQ is based on 1000pcs and is free.

What's your warranty of your products?

We provide 5 yeas warranty for the electrical parts and housing, 2 years warranty for battery.

Can emergency light and exit sign be used in damp location?

Yes, they can be used in damp location, but not wet.

As for emergency light and exit sign, do you provide accessories?

Yes, we provide screws, hardware, snap fits and canopies for exit signs. And for emergency light, screws are included.

Is it difficult to install emergency light and exit sign?

No, it is very easy, just 3 mins. If you don't know how to install, pls freely contact us. We will send you instruction manual.

What's your delivery time?

The delivery time estimates 30-35 days after receiving deposit payment.

What's your payment terms?

As for samples, we would suggest you pay through Paypal. As for formal order, we support T/T 50% deposit payment advance and 50% balance payment before shipment.

What’s your transportation methods?

We could provide shipping by sea, air, express etc. It’s depend on customer’s requirements.

Do you offer volume discount?

Yes, we could provide discount if order quantities over 500pcs.

Do you offer additional products not shown on your website?

Yes, we do. If you need other items, please let us know. We would like to quote for your reference.

What's the fastest way I can contact you?

Whatsapp/Wechat: 008618126079956

E-mail: ck12@szchinaok.com


Send an Email